Patient Rights, Responsibilities, and Expectations

You have the right to:

Be treated and cared for with dignity and respect.
Confidentiality, privacy, complaint resolution, and communication.
Complain about your care and treatment without fear of retribution or denial of care.
Timely complaint resolution.
Be informed and consent to your care.
Receive a copy of our Notice of Privacy Practices (NPP).
An interpreter, free of charge.
Know the name and role of each person giving you care.
Ask for an estimate of charges before care is provided.
Ask questions and get a timely response to your questions or requests.
Have your bill explained to you.
Refuse care.
Obtain copies of your medical records. You may do so by contacting our Medical Records Department at 253-761-4200.

You have the responsibility to:

Provide complete and accurate health and demographic information.
Let someone know if there are changes in your condition.
Be respectful of your health care team, to include any TRA employee you interact with.
Be considerate in language and conduct of other people and property, including being mindful of noise levels
and privacy.
Ask questions and let someone know if there is anything you do not understand.
Follow directions and accept responsibility for your choices.
Leave valuables at home.
Do not use cellphones/other devices to take pictures, videos or recordings without permission from staff.
Notify us if you cannot keep your appointment as soon as possible.
Submit payments in a timely manner or contact the billing department to discuss your financial obligations.

This is a place of healing and compassion for all who enter.
We promote a positive, non-hostile, non-violent healthcare environment where everyone feels safe.
We expect all who enter to behave in a respectful manner.
There are consequences for choosing inappropriate behavior.
We stand by our employees’ safety at all times.

Download PDF: Patient Rights and Responsibilities

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