Frequently Asked Questions
We understand that when it comes to technology, it can be challenging. Here are some of the most frequently asked questions about our mobile application to help you navigate our this tool. If you don’t find the answer to your question, please email marketing@tranow.com and we will get back to you as soon as possible!
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How do I log into the Mobile App?
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Once you download the app, you will have to register your mobile account. Your log-in will be the phone number associated with your patient account (that you are currently using in our MI system) and the mobile application password you will end up creating.
If you do not have a patient account, you will be asked a series of questions that will correlate with your patient information that we have in our system. From there you will be able to create a log-in.
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What exams can I schedule through the mobile app?
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You can schedule:
- DEXA
- CT
- X-ray
- Mammogram (screening)
- MRI
- Ultrasound
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Where do I download the IOS and Android version?
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What's the difference between Patient Connection and the Mobile App?
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Patient Connection and the Mobile App work seamlessly together as part of our Patient Experience suite. This suite of tools gives patients access to all the same features and utilizes the same log-in credentials. Patient Connection is a browser-based platform and TRA Mobile is an App, so you have options!